World’s Richest Man, Jeff Bezos, Steps Down as Amazon CEO After 27 Years
Different Management Style by Bezos Increase Workplace Productivity and Innovation of Employees
In the year 2014, the founder of Amazon, Jeff Bezos, along with his technical adviser for the firm Colin Bryar had driven together to Tacoma, which is located in the state of Washington, one hour south of the city of Seattle.
At that time, Amazon used to be only a multi-million-dollar e-commerce firm. However, Jeff Bezos, along with his technical adviser, was heading towards the customer services center of Amazon located there, where they both were required to spend at least two whole days working as customer service agents for the firm.
Colin Bryar stated that Jeff Bezos used to actually receive the calls himself. He also recalled that several of the customers were complaining about a very specific product, due to which Jeff Bezos became very frustrated. As there was some fault in the product; and thankfully, the issue hadn’t escalated. Later on the same day, he sent an email and asked the firm to provide more efficient ways by which they could be able to flag down all faulty products before they are being shipped out to customers.
Stepping Down from Amazon
Jeff Bezos has officially stepped down from his position at Amazon on Monday, exactly 27 years later after he founded it.
During that time, Bezos has developed an entire series of unusual principles of leadership, which has been argued by some to be the backbone and support system of his massive success through Amazon. At the same time, it is believed by others that Amazon speaks to everything which is incorrect about Big Tech.
If you talk to any employee who had ever worked at Amazon, they would most definitely incorporate the phrase ‘customer obsession’ in their sentence.
For the founder of Amazon, Jeff Bezos, gaining large profits from the firm was a long-term goal and aspiration. For his e-commerce firm to become successful, it would require happy and satisfied customers, which he tried to achieve at any cost.
Nadia Shouraboura, one of the previous employees at Amazon, started her job at the firm in the year 2004. Due to her exceptional work at the job, she was later invited into the S-team of lite Amazon managers, which is the senior managerial board. During the initial weeks at her new designation, she thought that she would be immediately fired as she accidentally made a very big mistake during the peak weeks of Christmas.
Shouraboura has ordered certain key products onto the shelves of the warehouses that were very highly placed, and it would require money and time to get the correct products to be lifted off from the shelves. She later came up with a plan that would utilize only a fraction amount of the money and would also fix the issue. But when she later discussed her idea with Jeff Bezos, he rejected it and said that she is looking at it all wrong.
Jeff Bezos said that she is looking towards the optimization of the money, whereas she should focus on the customer’s problems and form a solution within the next few weeks.
The founder of Amazon, Jeff Bezos, has suffered from massive criticism over the past few years. In the previous month, a bombshell article received from ProPublica had allegedly claimed that they had observed the tax returns of Jeff Bezos, and he had not paid any tax return money in the years 2007 and 2011. It was a sudden stunning assumed claim regarding one of the richest men in the world.
Other negative opinions have been directed towards his firm Amazon; their ruthlessness and claims regarding monopolistic behaviors have not helped to better the tainted reputation of Jeff Bezos.
However, many of the Amazon employees who have worked closely alongside Jeff Bezos does not imply that he is either selfish or uncaring towards others. For them, Bezos has become a business visionary, an individual with a single focus, and has been able to create a legendary philosophy about work along with an e-commerce firm that is currently worth more than $1.8 trillion.
The workplace model by Bezos is slightly different when compared with other firms, as he likes to form small size working teams. He has the rule to maximize the productivity of the team by making, sure enough, people are present that can easily be fed two pizzas.